Precision support lab.
Connect directly with our engineering team for material specifications, order tracking, and lifetime warranty claims.
Submit a request
Fill out the technical support ticket below. Our design lab reviews and responds to all inquiries within one business day.
Technical specifications
What materials do you use?
How does the warranty work?
We source exclusively heavy anodized aluminum, genuine merino wool felt, and sustainably harvested FSC hardwoods. We completely ban single-use plastics from our products and packaging.
Every anodized aluminum tool carries a lifetime structural warranty. If your gear experiences structural failure or manufacturing defects, we will repair or replace it immediately.
How long does shipping take?
Can I modify my order?
Orders ship from our warehouse within two business days. Domestic transit takes three to five days, while international carbon-neutral shipping typically arrives in seven to fourteen days.
Because we process shipments rapidly to minimize transit times, order modifications must be requested within two hours of placement through this contact form.